Contact us
Submitting changes temporarily not possible
From 25 April 2025 to 6 May 2025, we are working on the transition to a new system. As a result, it is unfortunately not possible to submit changes during this period.
What does this mean for you?
- From 25 April to 6 May, you cannot log in to My Dunea. This means that you cannot change details such as your postal address, e-mail address, telephone number, IBAN, payment method or advance payment amount.
- During this period, you cannot submit a move via the website (register/cancel water supply). It is not a problem if you submit your move after 6 May.
Customer service cannot make any changes either during this period in the system. We will remain available by phone for advice and information. You can also send an email to klantenservice@dunea.nl. We will handle this after May 6.
We will do everything we can to limit the inconvenience as much as possible. Our apologies for the inconvenience.
Customer Service
You can contact our customer service department for water related questions (business days from 8.00 AM until 5.00 PM) or to report a malfunction (available 24 hours) via:
Twitter
FacebookContact form
You can send your question or complaint via the Dutch contact form below.